Frequently asked questions

Provisions for babies and young children?

Baby and Toddler Provisions

We know what a pain it is to have to drag a car full of baby kit around with you! Therefore, for those with children, we provide:

  • Travel cot*
  • High chair
  • Children's cutlery and selection of bowls, plates and cups
  • A selection of toys is available within the apartment for young children, in addition to child appropriate books and DVDs

We also provide a number of plug socket covers, but recent recommendations from the Department of Health are that these should not be used.  The choice is therefore up to parents.  More information can be found at: http://www.nurseryworld.co.uk/nursery-world/

* Baby bedding for the travel cot: As everyone has different preferences, please bring your on baby bedding with you

And in our family friendly Whitby Pad Apartment, we have the following additional facilities:

  • Toddler chair
  • Bottle warmer and sterilizer
  • A limited selection of emergency baby supplies for those items you have forgotten

Because of our efforts to cater for families, we are very proud of our 'Families Welcome' Accreditation from Quality in Tourism for Whitby Pad Apartment.

Please also check out our 'Things to do with Children in Whitby' page!

Are towels and bed linen provided?

Towels and Bed Linen Provided in our Apartments

Yes we do. We believe that you shouldn't have to bring everything but the kitchen sink with you when you go on holiday and after all, towels in your suitcases take up precious space for shoes and glamorous dresses?!!

With Whitby Holiday Homes, we provide all bed linen and towels for use in the apartment. Please do bring towels for the beach with you as our towels are too soft and fluffy for ruining on the sands!!

If you need use of the travel cot for your little one, please let us know and we will make sure it is ready for use. Bedding for the cot is provided, but as we do not have a lot of spare sets, we recommend bringing extras with you in case of accidents.

4 bath towels and 4 hand towels provided each week or stay, whichever is shorter. However, if you do need towels replacing during your stay, we are happy to do so, so just give us a call!

Accessibility Statements

Access Statements

Can I check your Star Rating with Quality in Tourism?

Quality Rating Checks

If you wish to check the quality ratings of our apartments, or indeed anyone with a Quality in Tourism star rating, you can find a quality checker at this website: http://www.qualityintourism.com/

Free onsite parking?

Free Onsite Parking?

Yes we do provide free onsite parking.  All of our apartments come with parking for 1 car in an undercroft with keycode access.

For Caedmons Prospect apartments, additional parking can often be found on road to the rear of the complex and visitor bays are available on a first come first served basis to residents of Caedmons Prospect.

For Whitby Harbour Apartment, a limited number of additional visitor bays are available within Whitehall Landng complex on a first come first served basis.

Do you publish guest feedback?

Guest Feedback

Yes we do gather guest feedback following peoples' stay, using anonymised questionnaires and via the independent website,TripAdvisor.  More details can be found by following this link:

/about-us/guest-feedback

Please can you tell us more about Energy Efficiency in your Apartments?

Our Whitby Pad, Whitby Penthouse and Whitby Gardens apartments were built in 2011 and therefore adhere to high energy efficiency building standards:

  • Very well insulated, with heat recovery system to maintain fresh air circulation and ambient temperature
  • Thick double glazing
  • Energy saving light bulbs where possible
  • White Goods are all B rated or above.
  • Recycling of waste
  • Paperless administration where possible

Whitby Harbour Apartment is within a building built in the early 2000s and so is also built to high energy standards:

  • Standard double glazing, with thick lined curtains
  • Energy saving light bulbs where possible
  • White Goods are mostly A/AA rated, but at least B rated or above.
  • Recycling of waste
  • Paperless administration where possible